Brooklyn Bedding Return Survey

At Brooklyn Bedding, we strive to give you the best sleep ever. We are so sorry to hear you don’t love your mattress. We would like to address any contributing factors first—if we are unable to create a solution, we will then be more than happy to help you process a return. Please respond to the following questions to get started.

1.) How would you rate the firmness level of your mattress?

Too Soft Too Firm Just Right

2.) How is the overall temperature of the mattress while sleeping?

Too Hot Too Cold Just Right

3.) What type of pillows do you use with your mattress?

4.) Do you use a mattress protector or mattress pad on your mattress?

Yes No

5.) What kind of foundation or platform are you using to support your mattress?

6.) Please share your approximate weight.

100-150lbs 150-200lbs 200-275lbs above 275lbs I'd prefer not to share

7.) What is your primary sleep position?

Side Sleeper Back Sleeper Stomach Sleeper A combination of all of these

8.) Did you speak with one of our sleep specialists before placing the order? Yes No

9.) Have you ordered any other online mattresses in the past? Yes No

If so, what model?

10.) Did you already order a replacement mattress?
Please provide any additional comments that may help us improve the experience. (Optional)

Information (Required):

Name:

Address:

Phone Number:

Email:

Order Number:

Model:

Size:

Comfort Level:

Thank you for taking the time to provide feedback. A member of our team will reach out to discuss a resolution. If it becomes necessary to donate your current mattress, we will be happy to make arrangements and refund your account thereafter.

Best Regards