At Brooklyn Bedding, we strive to give you the best sleep ever. We are very sorry to hear you don’t love your mattress. Let’s get started by gathering some information that will help us identify your main issues as well as collect details for approval of your warranty. Note that photographs will be requested as you complete the form below.
One thing to keep in mind is that all mattresses soften and develop a slight impression. That impression should not extend over one inch with zero weight on the mattress. If your bed is simply softer, it is likely due to normal wear and tear. As a valued customer, we will work through any concerns to ensure you are completely satisfied with your purchase.
1.) Please tell us your primary concerns regarding your mattress.
2.) What type of foundation or support system is being used with your mattress?
3.) How is the overall temperature of the mattress while sleeping?
4.) Are you currently using a mattress protector or mattress encasement on your mattress?
5.) Are you able to see a visible impression in your mattress of over one inch with zero weight on the bed?
You’re almost finished! Please complete the information below so that we can review and process your warranty claim.
